What do a therapeutic outpatient clinic, a regional carrier and an IT consulting service have in common? While they may have entirely different business propositions; they all share the need at times for their small business teams to move around freely in the office – to get information or find a private space – while conducting calls with customers, vendors or remote colleagues on desk, mobile or softphone calls.
Take Reavis Rehab and Wellness in Round Rock, Texas, for example. Since 1984, they have helped patients restore and retain their health following an injury or a serious medical episode and relieve suffering. Client contact starts with the front desk coordinator who checks patients in but at the same time takes incoming calls. Sometimes calls come in when the coordinator is not at the front. This requires searching for a free desk to use the phone, often causing a delay in answering a call.
At Rosenau Transport in Edmonton, Alberta, Canada, the ability to stay on a call while checking with a colleague to answer a customer question is of the utmost importance. Rosenau’s rates department is the first point of contact for most customers. All day long, the rates staff is on the phone answering calls from companies requesting quotes; but remote destinations can make it particularly challenging to determine rates. When dealing with remote regions, the rates team often needs to check with someone else in the office that is familiar with the area and can quickly pinpoint it on a map, a delay that could affect the quality of the call. Yet the rates staff can’t afford to keep customers on hold too long to hunt down information. Impatient customers might hang up, costing Rosenau that shipment plus any future ones.
And when working on site at a customer, it can be particularly challenging to maintain consistent audio clarity to conduct a call since you have no control over your environment. In the case of IT services company Pariveda Solutions out of Dallas, noisy shared workspaces make it difficult for their consultants to participate in regularly scheduled conference calls.
Wireless headsets answer the call
In all these situations, Plantronics wireless headsets solved the communications challenge. The Plantronics CS540™ wireless headset makes it possible for the Reavis front desk coordinator to move around the office and conveniently answer an incoming call from anywhere. Plantronics Savi Wireless headsets, which work with company desk phones and computers, enable the Reavis rates team to easily confer with other colleagues in the office so customers don’t experience long waits. With Plantronics Voyager Pro Bluetooth headset, designed for use with laptop and smartphone calls, Pariveda consultants working at a customer site can move to another location to conduct calls in privacy and enjoy audio clarity.
Noise cancelling wireless – as well as wired headsets — provide other advantages:
- Hands-free capabilities: Headsets provide hands-free capabilities while you are on a call to input something on your computer or locate a document on your desk or in a drawer or to engage in chat while you are conferencing.
- Manage multiple communication devices: Headsets can help manage multiple modes of communications – office phone, smartphone and softphone service, such as Skype or Google Voice.
Review Plantronics solutions to find the perfect headset for your team working in the office, on the road or at home or at another remote location: http://www.plantronics.com/us/solutions/small-medium-business/.
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