Poly has a world-class reputation for building professional-grade, reliable collaboration products that are easily deployed, configured, and managed. So….you might be asking yourself what is the value of investing in a Poly+ support contract?
The value of Poly+ goes beyond hardware reliability and significantly extends the Poly limited warranty.
With many of us working at home or in a hybrid model with a more flexible schedule, being able to access support out of standard business hours is essential. Poly+ provides priority access to the technical support team 24×7 so that your query is answered quickly. The team can also initiate a video chat with you to guide you through troubleshooting and get you back up and running as quickly as possible. Their expertise extends beyond Poly products to those of our leading ecosystem partners, including Microsoft, Zoom, GoTo, BlueJeans and others, so you don’t have to make multiple phone calls.
If you need a replacement product our pre-paid and advanced hardware replacement assures you of minimum downtime and supports business continuity. The product you need will be shipped the next business day to your preferred location – home, office, hotel or wherever you are working.
DISCOUNTED PROFESSIONAL SERVICES
Exclusive professional services discounts for Poly+ customers offer the opportunity for remotely delivered services such as Return to Office and hybrid working strategy consulting, and remote product installations – saving your business time and money.
UNLOCK EXCLUSIVE POLY LENS FEATURES
Poly+ customers also have access to premium software from Poly Lens not otherwise available – including network insights and the notification center. Network insights expand the ability of IT staff to troubleshoot network issues for end-users no matter where they are working and give end-users a better understanding of how their network is performing. Keeping devices up, running, and ready for action is critical and when those devices are in trouble, you want to be alerted as quickly as possible. As part of the Poly+ service, the notification center has been expanded to include notifications sent from Poly Lens into ServiceNow, providing you with the insights you need to act when it matters most. Once configured, device alerts from the Poly Lens Notification Center are delivered right to your ServiceNow instance and include visibility to when devices go offline and when devices have software updates available.
WHY POLY+ OFFERS SO MUCH MORE
Poly+ is often described as the superhero cape wrapped around our existing warranty which gives you so many additional benefits. Here’s a snapshot of the differences:
POLY+ AVAILABILITY AND PRICING
Poly offers award-winning Poly+ globally on Poly devices – both for personal and business use. While the cost is based on the device or room covered, it starts from as little as $1 a month.
WHY POLY+ IS WORTH IT
Poly+ is worth the investment and is the only support you’ll need. Poly+ eliminates the cost of repairing hardware failures and gives you the peace of mind that the experts at Poly will do everything to have you looking and sounding your best and be up and running 24×7, no matter the challenge – Poly+ is the way to go!