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Trust in home working

By |June 25th, 2013|

Unified Communications (UC) and wireless headsets have dramatically increased the flexibility of today’s contact centres, helping them to improve customer service and attend to the needs of their agents. Taking further advantage of technology, and [...]

Is Customer Service Really Changing?

By |June 20th, 2013|

It's a familiar refrain – organisations are becoming more responsive, quality of service is getting better, customer service is changing. But is it really? Is it being discussed at board level, is it being included [...]

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