Demand for headsets in the workplace is on the “cusp of rapid growth.” That’s the forecast from analyst firm Frost & Sullivan who projects that the Contact Center and Office (CC&O) headset market will reach $2.60 billion in market earned revenues by 2021, which represents more than double the $1.20 billion figure for 2014. The analyst firm said that, “Adoption will continue as organizations realize the role of CC&O headsets in driving productivity in the workplace by enabling hands-free communications and an efficient work environment.”
Among the factors driving the demand for headsets in today’s workplace are the need for mobility in the office (see: Wireless headsets let your small business team move freely in the office and stay on calls) and hands-free capabilities while you are on a call to input something on your computer or locate a document on your desk or in a drawer or to engage in chat while you are conferencing. The desire to eliminate background noise in open-office environments (see: Headsets offer a sound solution to noise in the small business workplace) is another factor.
Headsets also integrate multiple modes of communication devices in Unified Communications (UC) environments. A survey conducted by Plantronics a few years ago found that 54 percent of small businesses were utilizing UC or planning to implement the technology platform that incorporates desk phones, PCs and mobile devices into one data and voice network so that these devices can talk to each digitally.
Choose the right headset
Here are some questions Plantronics recommends you ask in order to choose the right headset for your small business needs:
What audio communications devices do you and your employees use? Do you use desk phones, smartphones, softphones or a combination? If you only use your desk phone, do you also do training online or attend webinars that require audio? These types of questions will determine if you need a versatile headset that you can use with several devices – one that works with your desk phone or your computer or smartphone – or a standard one-device headset.
Do you need a corded or wireless headset: Do you or your employees need to access files that are away from your desk during a call; or are you typically sitting at your desk for the duration of the call?
Do you have an open office environment? Your environment can influence the type of headset you choose. Do you work in private offices, open spaces or cubicles? If you work in cubicles, how high or low are the walls? In an open office environment you may want a stereo over-the-head headset versus a speakerphone, which is better suited for a private office.
After you’ve answered these questions, go to Plantronics Compatibility Guide and follow the steps to determine the best headset for you and your small business employees.
Accessories/cords help answer the call
Some headset accessories you may need are:
HL-10 Lifter or EHS Cable for wireless headsets: Enables call-control away from your desk — simply answer a call by clicking on the headset button. The compatibility guide will tell you which cable is necessary with your phone setup.
Audio processor, amplifier or direct connect or quick disconnect cable for wired headsets: You will need one of these to connect your wired headset to your desk phone. The compatibility guide will determine which one you’ll need.
Find more about Plantronics headset accessories at: https://www.plantronics.com/us/category/accessories/.