The Long View on Contact Centers – 2020 and Beyond
The death of the Contact Center has been greatly exaggerated. [...]
CX starts at the Contact Center
There’s nothing like business for buzzwords, and one of the [...]
Poly Helps Empower Contact Center Workers
“I just want to speak to someone.” It’s a well-documented [...]
Navigating the Shift to Cloud with Poly
The Contact Center industry is undergoing a tectonic shift which [...]
Perils of the Open Office
The open-plan office started with such promise. When we saw [...]
Why the Best Innovation Puts People First
I look at innovation primarily through the lens of “How [...]