Why QD Headsets are Best for a Hybrid Call Center Workforce
With significant uncertainty about whether call center employees will be [...]
Poly Wins Frost & Sullivan’s 2020 Technology Innovation Award
As we move into the final months of 2020, to [...]
Celebrating Change in the Call Center
This year marks the 25th UK National Contact Center Awards [...]
How COVID-19 is Redefining the Contact Center
For the majority of the year 2020, organizations have lost [...]
The New Way of Working in Contact Centers
In March 2020, we closed the doors of our Poly [...]
3 Ingredients to Deliver Customer Experiences that Exceed Expectations
Poly and Genesys have a long history of partnership and [...]