Cloud in the Contact Center – Don’t Lower Your Standards
In the early stages of cloud-based technologies being used in [...]
Introducing the Poly-integrated Amazon Connect CCP Quick Start for AWS
Accelerate your Amazon Connect deployment with Poly headsets and devices [...]
Voice: The Heart of the Contact Center
There’s no question that contact centers are evolving to support [...]
The Long View on Contact Centers – 2020 and Beyond
The death of the Contact Center has been greatly exaggerated. [...]
CX starts at the Contact Center
There’s nothing like business for buzzwords, and one of the [...]
Poly Helps Empower Contact Center Workers
“I just want to speak to someone.” It’s a well-documented [...]
Navigating the Shift to Cloud with Poly
The Contact Center industry is undergoing a tectonic shift which [...]
Perils of the Open Office
The open-plan office started with such promise. When we saw [...]
Why the Best Innovation Puts People First
I look at innovation primarily through the lens of “How [...]
Redefining Customer Experience in the Digital Age
I hear it all the time when talking to partners, [...]