Cloud in the Contact Center – Don’t Lower Your Standards
In the early stages of cloud-based technologies being used in [...]
By Richard Kenny|2020-02-27T11:03:55-08:00February 27th, 2020|Contact Center, Products & Solutions, Unified Communications|
In the early stages of cloud-based technologies being used in [...]
By Peter Jakobsen|2020-02-20T10:50:40-08:00February 20th, 2020|Contact Center, Plantronics Manager Pro|
Accelerate your Amazon Connect deployment with Poly headsets and devices [...]
By Poly|2020-02-07T10:40:56-08:00February 7th, 2020|Contact Center, Unified Communications|
There’s no question that contact centers are evolving to support [...]
By Richard Kenny|2020-01-09T12:38:51-08:00January 9th, 2020|Contact Center|
The death of the Contact Center has been greatly exaggerated. [...]
By Richard Kenny|2019-12-03T08:54:40-08:00December 3rd, 2019|Contact Center, Poly Experience, Smarter Working, Unified Communications|
There’s nothing like business for buzzwords, and one of the [...]
By Richard Kenny|2019-11-11T16:23:52-08:00November 11th, 2019|Contact Center, Open Workplace, Products & Solutions, Smarter Working, Unified Communications|
“I just want to speak to someone.” It’s a well-documented [...]
By Peter Jakobsen|2019-06-10T17:05:21-07:00June 10th, 2019|Contact Center, Inside Poly, Products & Solutions, Unified Communications|
The Contact Center industry is undergoing a tectonic shift which [...]
By Amy Berg|2019-04-02T07:28:41-07:00April 2nd, 2019|Contact Center, Innovations, Inside Poly, Open Workplace, Products & Solutions, Unified Communications|
The open-plan office started with such promise. When we saw [...]
By Poly|2022-04-28T12:06:43-07:00March 5th, 2019|Consumer, Contact Center, Innovations, Inside Poly, Open Workplace, Poly Experience, Products & Solutions|
I look at innovation primarily through the lens of “How [...]
By Pierre-Jean Chalon|2018-11-13T08:00:27-08:00November 13th, 2018|Contact Center, Smarter Working, Unified Communications|
I hear it all the time when talking to partners, [...]