The New Way of Working in Contact Centers
In March 2020, we closed the doors of our Poly [...]
3 Ingredients to Deliver Customer Experiences that Exceed Expectations
Poly and Genesys have a long history of partnership and [...]
Improving Customer Experience, No Matter Where Your Team Is
Should I stay or should I go? Oh, if only [...]
Does the Call Centre Workplace Have a New Competitor?
Many organisations have initiated the process of reviewing how, when, [...]
Back to the Office – Ready, Steady, Slow!
During a recent webinar featuring Poly experts, Becky Yeutter (HR) [...]
Transitioning to Cloud in VUCA Times
If ever there was an acronym to describe our current [...]
People, Spaces and Technology: Enabling Success in the Virtual Contact Center
At Poly, our products have enabled many employees with the [...]
Poly Extends its Microsoft Teams Headset Offering — Introducing the Voyager 4245
Introducing the Voyager 4245 Office, Poly’s first Microsoft Teams headset [...]
Provide Great Customer Service – Even While WFH
How would you feel if you called into a bank’s [...]
Flexible Working — the Next Contact Center Opportunity
Flexible working is in huge demand across a variety of [...]