Turn Hybrid Work Into a Customer Service Advantage
Running a contact center is an eternal quest to reduce [...]
Empowering Hybrid Call Centers with Chrome OS
What is the future of the call center? I know [...]
Hygiene for a Hybrid Workplace
Poly VVX Now Features Microban Antimicrobial Technology Following the successful [...]
Business as Unusual – Hybrid Working in the Call Center
Even though your workplace likely won’t return to a pre-pandemic [...]
Keep it Confidential with the New Poly Savi 7300 DECT Headset
For people working in a variety of industries, the confidentiality [...]
The Future of Customer Service – Hybrid Workforce or Hybrid Employees?
When looking at the customer service sector, if anything can [...]
Why QD Headsets are Best for a Hybrid Call Center Workforce
With significant uncertainty about whether call center employees will be [...]
Poly Wins Frost & Sullivan’s 2020 Technology Innovation Award
As we move into the final months of 2020, to [...]
Celebrating Change in the Call Center
This year marks the 25th UK National Contact Center Awards [...]
How COVID-19 is Redefining the Contact Center
For the majority of the year 2020, organizations have lost [...]