Transitioning to Cloud in VUCA Times
If ever there was an acronym to describe our current [...]
Poly Extends its Microsoft Teams Headset Offering — Introducing the Voyager 4245
Introducing the Voyager 4245 Office, Poly’s first Microsoft Teams headset [...]
Provide Great Customer Service – Even While WFH
How would you feel if you called into a bank’s [...]
Cloud in the Contact Center – Don’t Lower Your Standards
In the early stages of cloud-based technologies being used in [...]
The Long View on Contact Centers – 2020 and Beyond
The death of the Contact Center has been greatly exaggerated. [...]
CX starts at the Contact Center
There’s nothing like business for buzzwords, and one of the [...]
Poly Helps Empower Contact Center Workers
“I just want to speak to someone.” It’s a well-documented [...]
Customer Service, Evolved
Customer preferences have driven a significant change in the role [...]
Problem-solver, diplomat, expert, and empathizer: a CSR needs to be all these, and more. How can you help equip them for success?
Answering the phone is just the start. Today’s customer service [...]
Every CSR in a customer service center uses a headset—and that’s the challenge
Each day, without even really thinking about it, every customer [...]