Transitioning to Cloud in VUCA Times
If ever there was an acronym to describe our current [...]
By Richard Kenny|2020-05-05T10:50:51-07:00May 5th, 2020|Contact Center, Remote Working|
If ever there was an acronym to describe our current [...]
By Richard Kenny|2020-03-30T13:47:16-07:00March 30th, 2020|Contact Center, Headsets, Unified Communications|
Introducing the Voyager 4245 Office, Poly’s first Microsoft Teams headset [...]
By Richard Kenny|2020-03-25T09:44:13-07:00March 25th, 2020|Contact Center, Remote Working, Tips & Tricks|
How would you feel if you called into a bank’s [...]
By Richard Kenny|2020-02-27T11:03:55-08:00February 27th, 2020|Contact Center, Products & Solutions, Unified Communications|
In the early stages of cloud-based technologies being used in [...]
By Richard Kenny|2020-01-09T12:38:51-08:00January 9th, 2020|Contact Center|
The death of the Contact Center has been greatly exaggerated. [...]
By Richard Kenny|2019-12-03T08:54:40-08:00December 3rd, 2019|Contact Center, Poly Experience, Smarter Working, Unified Communications|
There’s nothing like business for buzzwords, and one of the [...]
By Richard Kenny|2019-11-11T16:23:52-08:00November 11th, 2019|Contact Center, Open Workplace, Products & Solutions, Smarter Working, Unified Communications|
“I just want to speak to someone.” It’s a well-documented [...]
By Richard Kenny|2017-02-01T12:01:15-08:00February 1st, 2017|Contact Center|
Customer preferences have driven a significant change in the role [...]
By Richard Kenny|2016-08-17T05:00:59-07:00August 17th, 2016|Contact Center|
Answering the phone is just the start. Today’s customer service [...]
By Richard Kenny|2016-07-13T05:00:36-07:00July 13th, 2016|Contact Center|
Each day, without even really thinking about it, every customer [...]