Transitioning to Cloud in VUCA Times
If ever there was an acronym to describe our current [...]
If ever there was an acronym to describe our current [...]
Introducing the Voyager 4245 Office, Poly’s first Microsoft Teams headset [...]
How would you feel if you called into a bank’s [...]
In the early stages of cloud-based technologies being used in [...]
The death of the Contact Center has been greatly exaggerated. [...]
There’s nothing like business for buzzwords, and one of the [...]
“I just want to speak to someone.” It’s a well-documented [...]
Customer preferences have driven a significant change in the role [...]
Answering the phone is just the start. Today’s customer service [...]
Each day, without even really thinking about it, every customer [...]