3 Ingredients to Deliver Customer Experiences that Exceed Expectations
Poly and Genesys have a long history of partnership and looking forward, we share a similar vision of where the contact centre is headed – a future where the call centre is transformed from being [...]
Improving Customer Experience, No Matter Where Your Team Is
Should I stay or should I go? Oh, if only life were as simple as the lyrics of a song… Sadly, nothing seems to be simple anymore. The office – that place where we used [...]
Poly Delivers First Zoom Certified Video Devices
In a recent interview, Poly’s Sales CTO Chris Moss had the opportunity to chat with Zoom’s Head of Global Solutions Engineering, Shawn Rolin about some of the workplace trends they’ve seen since the pandemic as [...]
Boardroom Quality Meetings from Home with Poly Trio
For a lot of us, the quick shift to the entire family working and attending school from home one hundred percent of the time really threw a wrench in our well-oiled routines. At first, many [...]
CCX Phones Add Video and Open SIP
Video Calling from Your Desk Phone? We've made it personal with video – allowing you to see reactions that you can’t always hear. Unified Communications as a Service (UCaaS) is not new and neither is [...]
Does the Call Centre Workplace Have a New Competitor?
Many organisations have initiated the process of reviewing how, when, and if to bring employees back to the call centre. To review and discuss best practices and potential outcomes, Poly bought together a panel of [...]